Patient Care Representative, Deerfield Beach

This position reports to the Manager, Delivery Operations and works in partnership with the Retail & Security teams to ensure consistent and timely deliveries. Successful candidates will be primarily responsible for advising, selling to, and delivering products to patients, depending on the duties assigned.

Key Responsibilities:

Patient Care

  • Create an environment of “Patients First” focusing on excellent patient interaction
  • Recognize and appropriately respond to the patients with ease and compassion
  • Maintain the highest level of confidentiality with patient information and interactions
  • Multi-task, think critically, and work quickly to resolve problems as they arise
  • Create and execute patient orders based off physician recommendations and accurately deduct the amount from the Office of Medical Marijuana Use Registry (OMMUR)
  • Maintain the cleanliness and overall appearance of the facility and delivery vans. This includes restrooms, break areas, reception area, and parking lot
  • Keep current with company policies and procedures
  • Attendance at team meetings and training, where applicable


  • Responsible for operating company vehicle in a safe manner and maintaining a clean driving record within acceptable company guidelines
  • Provide timely, secure, and professional delivery service to patients
  • Coordinate deliveries with Patient Care team
  • Receive cash and CanPay payments from patients for each delivery
  • Performs basic vehicle and fluid level checks
  • Exhibit polite driving etiquette
  • Load and unload products in delivery vehicle, strictly adhering to company procedures
  • Work with Patient Care team to resolve product/service problems
  • Other duties as assigned by Manager, Delivery Operations


Minimum Qualifications:

  • High School Diploma or equivalent
  • Must be at least 21 years of age
  • Valid Florida Driver’s License with excellent driving record
  • Must have reliable transportation
  • Must be able to pass a Florida Department of Health Office of Medical Marijuana Use Level 2 Background Screening, as well as DOT background check
  • 2+ year customer service or security position experience
  • Knowledge of DOT regulations and SMS for drivers is preferred
  • Strong customer service skills
  • Must possess a positive and professional attitude
  • Ability to quickly learn and apply new technologies and systems
  • Able to work nights, holidays, and paid-overtime, as necessary

Knowledge, Skills, and Abilities:

  • Knowledge of the Florida Medical Marijuana Rules & Regulations is a plus
  • Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Patient care reps will work with in-house cannabis experts to continue their cannabis education.
  • Required competency to learn, understand, and perform functionality within:
    • POS/CRM
    • FL Department of Health OMMU Patient Registry
    • Microsoft Office Suite
  • Excellent communication skills (written and oral), listening, and empathizing
  • Ability to work in a team environment and give and receive feedback


  • Salary based on experience and qualifications
  • Health insurance offered

GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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