1(904)362-3629 [email protected]

General Manager, Glendale

DUTIES & RESPONSIBILITIES *

As a General Manager, you will be a motivator and mentor with experience leading 20+ employees, as you will be inspiring a team of great people committed to creating a welcoming environment and making Harvest the #1 dispensary. The Retail General Manager must have good communication and interpersonal skills, strong leadership and motivational skills with high customer service expectations, and strong conflict resolution skills.

  • Train and develop employees to ensure successful growth month-over-month and achievement of revenue goals.
  • Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss.
  • Develop and lead weekly manager meetings and monthly team meetings. Participate in ongoing education and professional development as needed.
  • Schedule for the retail staff on a weekly basis including team member time-off.
  • Maintain a positive attitude and instill the same in others to promote team work.
  • Maintain quality customer service by establishing and enforcing company standards, handling customer inquiries, and resolving any complaints.
  • Identify and address staff training and needs, assist in the recruiting and hiring process, and develop staff to achieve their full potential.
  • Seek out new and innovative ways to increase business.
  • Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance.
  • Coordinate with the Harvest marketing team to understand the success of promotions, coupons, etc. and to recommend future promotions and sales.
  • Perform inventory audits, assessments of productivity, and of new merchandise in partnership with other departments.
  • Adhere to all cannabis state-specific regulations and laws, execute and enforce compliance efforts.
  • Develop the store management team to deliver legendary customer service and patient care.
  • Manage with integrity, honesty, and knowledge that promotes culture, values and the mission of Harvest.
  • Review dispensary environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching to the team and take action to achieve operational goals.
  • Participate in ongoing education and professional development opportunities.
  • Work collectively and respectfully with other team members.
  • Additional duties as assigned by management.

Requirements

QUALIFICATIONS *

  • 5+ years of experience in General Manager roles in a retail, hospitality, and/or sales setting is required.
  • Previous success managing a location with P&L responsibility is required.
  • Experience with recruiting, hiring, and team development is required.
  • Experience with frequent interaction with customers, fulfilling the requests of customers, and taking responsibility for addressing customer issues, questions or suggestions.
  • Ability to manage multiple projects, set priorities and meet deadlines, strong conflict management skills.
  • Knowledge of or willingness to learn state-specific cannabis laws and regulatory compliance is required.
  • Strong organizational skills and ability to manage multiple projects, set priorities and meet deadlines.
  • Knowledge of office management systems and procedures.
  • Proficiency using MS Office applications.
  • Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
  • Detail oriented with an eye on process optimization.
  • Must have the ability to push, pull, or lift a minimum of 10 pounds if relevant to job duties listed above.
  • Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the work day. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.
  • Excellent communication skills and leadership both verbally and through written media
  • Ability to articulate job goals in a manner they’re completed effectively the first time.
  • At least 21 years of age and authorized to work in the US.
  • Proper employment documentation; reliable transportation and valid driver’s license.
  • If necessary, ability to work 7 days per week and to be flexible with schedule.
  • Environmental Requirements and Exposure, depending on work location:

 

EDUCATION *

  • Minimum High School or G.E.D equivalent is required.

Apply directly: https://www.harvestinc.com/careers/?gh_jid=4349288002

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