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Dispensary Manager, Hollywood

Acreage Holdings is the largest vertically integrated, multi-state owner of cannabis licenses and assets in the U.S. We deeply believe in the transformational power that cannabis has to heal and change the world. Our mission is to champion and provide access to cannabis’ beneficial properties by creating the best quality products and experiences.

The Dispensary Manager is responsible for ensuring the smooth operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing an Inventory Manager and all Dispensary Agents. The successful candidate will possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative/clerical and time management skills. The Dispensary Manager is also responsible for upholding the mission and values of the company and ensuring that his/her team delivers Member Service Excellence at all times.

Essential Duties and Responsibilities

The main responsibilities of the Dispensary Manager include interacting with, educating, and advising members face-to-face and by phone; record-keeping; monitoring inventory and cash management; interacting with local service providers; security and surveillance; and helping to maintain a clean, safe, and welcoming facility inside and out. The Dispensary Manager is also responsible for scheduling, employee training, and overseeing the day-to-day duties of the Inventory Manager and Dispensary Agents.

  • Delivers a superior level of customer service, both in person and on the phone; coaches Dispensary Agents on the commitment to Member Service Excellence
  • Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity
  • Maintains highest level of compliance at all times and ensures all proper legal and Company policies and procedures are strictly followed
  • Evaluates dispensary processes to ensure maximum efficiency
  • Becomes a subject matter expert; assists members and coaches Dispensary Agent to both advise and educate members on the safe dosage and other aspects of the medicine
  • Diffuses difficult situations and ensures issues are resolved to the member’s satisfaction while upholding company standards
  • Enforce security and inventory management protocols to nullify risk of diversion
  • Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from senior management when handling delicate employee relations situations
  • Oversees inventory and cash management, daily and weekly, including regular bank deposits; responsible for training Dispensary Agent on proper cash handling and inventory management
  • Partners with the Inventory Manager to manage intake of all deliveries including verifying accuracy of delivery, inspecting packages, submitting manifest to inventory tracking system, etc.
  • Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties



  • High School diploma or equivalent
  • 2 years post-secondary education in a related field preferred
  • 4+ years experience in a fast-paced client-service intensive industry – hospitality and retail background preferred
  • 2+ years experience in a management role (building and leading a team to success; lead by example)

Additional Qualifications

  • Work history showing progressive responsibility, willingness to accept additional projects or challenges
  • Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
  • Familiarity with history and varieties of medical cannabis preferred but not required
  • Outstanding phone, email, and in-person customer service skills/etiquette
  • Ability to communicate clearly and calmly in a positive and didactic manner
  • Skilled in performing job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
  • Demonstrated pro-activity, flexibility, adaptability, and multi-tasking
  • Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity
  • Skilled in accurate cash management and inventory control
  • Ability to effectively plan and prioritize with focus and attention to detail
  • Ability to work effectively in both leading and being part of a team

Physical Requirements

  • Extended time standing, walking, bending, and reaching
  • Ability to lift and carry up to 50 pounds for a distance of 100 feet
  • At least 21 years of age
  • Must pass a background check (state mandated)

Apply directly:https://www.acreageholdings.com/career/?gh_jid=4408000002

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