1(904)362-3629 [email protected]

New Store Opening Trainer & Coordinator, Palm Beach Gardens

DUTIES & RESPONSIBILITIES *

The primary responsibilities of this position are to manage a successful launching and training process for New Store Openings (NSO). NSO Coordinator duties are split between People and Training aspects and Technical and Operational aspects. In addition to operational planning, consistent set-up of stores and processes according to Harvest’s brand and retail model, and training of new store teams during the store opening process, NSO Coordinators will serve as the stores’ single point of contact for the first 60-90 days post-open in their respective areas. This will allow new store General Managers and retail teams to create a strong sense of company culture, brand, processes and expectations while successfully achieving revenue and profit goals. The NSO Coordinators will work closely with the General Managers and other Retail Operations leaders to ensure all new stores are set up for success and all new team members are receiving consistent, organized, and accurate training. Other key duties include:

 

Technical and Operational-

  • Develop and execute processes and plans that make the opening new stores consistent, productive, efficient and effective.
  • Analyze and access market opportunities and regulatory considerations for retail locations in collaboration with the Legal/Regulatory Compliance team and the Retail/Marketing Operations team.
  • Complete the build out of and implement national standardized store operating processes.
  • Support the training and development of new/newer store teams.
  • Develop and maintain a project management system and cross-functional communication for new store openings.
  • Collaborate with General Manager and NSO Leaders to ensure all fixtures, systems, hardware and software, and products are available and optimized for the opening.
  • Works with Accounting to provide accurate budget accruals and allocations for pre-opening expenses in a timely manner.
  • Works with Marketing and Merchandising teams to facilitate updates and progress as needed.
  • Report on new store opening performance and insights for process and scalability improvements.
  • Inform and suggest iterations to new store opening process, working cross-functionally with the NSO team, Retail, Marketing, Merchandising, Accounting, and Learning & Development/HR.

People and Training-

  • Responsible for overseeing the training execution of New Store Openings
  • Facilitate retail, sales, and product training programs and materials in collaboration with the Learning and Development team to optimize knowledge, skill, and abilities in new teams.
  • Work hands on with the GM and new store team to ensure training standards and being executed during daily training sessions.
  • Work to develop the GM and on-site trainers through “train the trainer” system and program.
  • Promote a fun and positive work environment with a strong focus on side-by-side instruction, development, and achievement.
  • Work with opening GM and Retail leaders to ensure new stores have all the support needed for successful hiring/opening.
  • Assist HR and the new store GM/Retail Leader on hiring progress and full staffing success prior to new store opening.
  • Work with HR and GM/Retail Leaders to ensure that hiring standards are met and top candidates are retained.
  • Work with HR to ensure all new team members are getting onboarded appropriately.
  • Ensure new hire orientation is set up & training schedules have been solidified in collaboration with HR.
  • Ensures readiness for all daily training days and timelines.
  • Review staffing concerns with GM and leaders to ensure a resolution is achieved.
  • Support new stores post opening for up to 90 days until staffing and training needs are met and fulfilled.

 

Ongoing-

  • Work collectively and respectfully with other departments across the organization.
  • Any additional duties as assigned by management.

Requirements

QUALIFICATIONS *

  • Minimum of 3 years relevant experience with increasing responsibilities and experience.
  • Knowledge of retail and experience with new store openings and training.
  • Willingness to travel 50+%, and work flexible days – including evenings, weekends, and some holidays.
  • Must have strong communication skills and have experience training small and large groups of people with different facilitation methods and techniques.
  • Must be an excellent teacher and possess the ability to take complex subjects and turn into engaging, simple and coherent training sessions.
  • Capable of seeing the big picture and understanding how this role impacts and influences the larger business.
  • Self-motivated, entrepreneurial mindset, outstanding communication, strong capability to identify and solve problems independently.
  • Attention to detail, well-organized and reliable.
  • Fun and positive personality while being professional and eager to succeed.
  • Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
  • Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.
  • Excellent communication skills and leadership both verbally and through written media.
  • Must be able to handle constructive criticism and guidance and offer the same to others in the department.
  • Ability to articulate job goals in a manner they’re completed effectively the first time.
  • Through extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the work day. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.
  • At least 21 years of age and authorized to work in the US; proper employment documentation; reliable transportation; valid driver’s license.
  • Environmental Requirements and Exposure, depending on work location:
  • Exposure to fertilizer, dusts, odors, high heat, low temperature, high and low humidity, high noise levels, vibrations, water, dry salts, allergens, pollen, dust, plant pathogens, other volatile organic compounds, and other environmental variables.

EDUCATION *

  • Minimum High School or G.E.D equivalent is required.

Apply directly: https://boards.greenhouse.io/healthharvestandrecreation/jobs/4290555002?t=9394b1532

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