1(904)362-3629 [email protected]

Patient Care Specialist, Oveido

RISE Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI’s secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors. So if you have a smile that can light up a room, as well as a bowl, we’re looking for you!

Responsibilities

    • Assist patients in a customer-facing, intimate retail environment
    • Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs
    • Ensure sales floor is properly stocked and presence of the store is well maintained
    • Own responsibility for remaining up-to-date with product knowledge
    • Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
    • Correct cash handling and discount application
    • Verification of proper paperwork, documentation and ID for patients
    • Accurate use and maintenance of the Point Of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state’s electronic verification system
    • Assist in verifying order deliveries for accuracy
    • Promote a work environment that is positive, communicative, patient-oriented, and compliant

Qualifications

    • 1-2+ year(s) of customer service experience; preference for candidates with specialty, customer-facing retail experience
    • High school diploma, or equivalent
    • Consistent demonstration of excellent customer service skills
    • Previous experience with POS systems
    • Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!
    • Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
    • Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
    • Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Additional Qualifications

    • Must be a minimum of 21 years of age. Must be and remain compliant with any and all legal or company regulations for working in the industry
    • Must pass all required background checks

Apply directly: https://jobs.lever.co/gtigrows/864743c3-d9ab-4b00-baa6-e10940d306fe

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